Google Voice Assistant AI May Start Calling Businesses to Confirm In-Stock Delivery

From Amazons Alexa to Apples Suri and Microsoft’s Cortana, voice assistant counterparts in these tech giants have slowly become a staple within our society. Now, Google is evolving its voice assistant ‘Duplex’ into an AI (artificial intelligence) tool that can do more than tell us the weather or answer trivia questions. 

The Google Assistant – Duplex may soon be calling local businesses to check for inventory availability. This update has been seen on a support page for Duplex concerning appointment booking information, “Google Assistant will only call you when a customer wants to book an appointment or when it needs to check your business hours or the status of the in-demand inventory.” 

What’s the Use-Case?

The full intentions and use cases of Google’s Duplex is unclear, and they haven’t done much to educate SMBs (small to medium businesses) about its capabilities or functionalities. One of the issues that Google will face when getting the attention of SMBs for adoption is that most owners won’t be picking up the phone. 

Larger companies have IVR systems that would most likely have blocking technology that would block Duplex. However, another service from Google called CallJoy has proved that demands for this kind of technology are on the rise. CallJoy is a virtual agent that can semi-replace a call administrative assistant or SMB owners who don’t want to answer the phone (we’re not sure if this is a good or bad thing). 

It’s a likely scenario in the near future that we may see Google’s Duplex calling about an inventory query to a company that uses Google’s CallJoy as their call assistant. We have all heard or B2C and B2B business relations, well this possibly could take this to another dimension. I suppose you could call it, B2-AI or AI-2-AI business?

Google Forecasting In-Stock Demand by Searches Performed 

Recently Google had noted in a blog post that “Searches for ‘in-stock’ grew more than 70 percent globally from the week for March 28 to April 4, as consumers sought to avoid e-commerce shipping delays.” Additionally, Google has been increasingly emphasizing real-time inventory availability, and pushing curbside pickup (due to COVID-19), and “pick up today” in their shopping ads. 

The retail economy has been changing from brick-and-mortar to online-based because of convenience, customization, price, and many other factors. However, with the danger of picking up the virus in many areas, consumers are avoiding health risks by minimizing visits to the stores.

Trends in Local Shopping by Utilizing Online Orders

The pattern we most likely will see starting to emerge will be a mentality of “buy online and pick up locally” with shoppers who just want the best options and “get in and get out.” Google knows this, which is why they are initiating Duplex’s AI inventory systems for SMBs. 

Google’s Duplex has interesting possibilities and may evolve to create expanding services related to digital marketing, sales functionalities, or new third-party integrations. Although, we most likely are several years away from that. Duplex could solve the problem of old and inaccurate product listings in search while also helping to solve SMBs Google My Business information, which many owners are neglecting.

If the product-inquiry function works, it could also assist in generating additional sales for local businesses, if not for increasing revenue and staying competitive, for survival and escaping becoming irrelevant. 

If you need assistance in improving your website and increasing your digital footprint and marketing, we are here to help! Our team of staff is locally employed, in-house, with a dedication to detail. Call Creative Programs and Systems; open Monday – Friday 9 am to 5 pm (810) 224-5252.

TikTok: What is It, and Can It be Considered a Viable Marketing Platform?

Amid the coronavirus pandemic, TikTok seemed to create a buzz around the world as millions of people were finding themselves with more free time, watching the latest viral videos on the platform, and sharing it with close friends and family.

What is TikTok?

For those who are not familiar with TikTok, it is a smartphone application that can be used to create and share short videos. ByteDance initially launched it in September 2016 for markets outside of China, which then bought Musical.ly in late 2017. As a result of the merger, TikTok had smooth access to targeting the U.S. teenage market, which previously belonged to Musical.ly. TikTok may have originally aimed at a younger audience, but its influence has spanned all generations. 

As a company, TikTok aims its mission to “to capture and present the world’s creativity, knowledge, and precious life moments, directly from the mobile phone.“ TikTok enables everyone to be a creator and encourages users to share their passion and creative expression through videos. With this mantra, TikTok competes with social media giants like YouTube, Instagram, and Facebook, all of which have the backing of either Google or Facebook. 

TikTok stands out because it’s more of an entertainment platform instead of a lifestyle platform. It has become popular because of its simplicity, ease of access, and convenience to create content.

Does TicTok have Marketing Potential for Brands? 

Actually, yes, it does. Several companies have already been utilizing the platform, catching the new social media trend that has exploded in popularity and is only expected to increase in its growth. According to Comscore, in March 2020, it added more than 12 million unique visitors, reaching 52.2 million users. 

Between January and March, its U.S. unique visitor count rose 48.3%, and with growth like this, innovative marketers have jumped on the bandwagon to capitalize on its viability. 

How Can You Utilize TikTok as a Marketing Vehicle for Your Brand?

Part art and part science, creating viral content for your brand on TikTok require a few essential components:

  • Creativity and Directives – Hashtag challenges are the frame among marketers, which are primarily rooted in the hashtag challenge. Creative brands are joining the “TikTok Billionaire’s Club,” achieving over a billion views in a viral campaign. These hashtag challenges are branded and unique to each company, which are often supported by influencers, musicians, artists, and paid digital marketing ad campaigns. 

Hashtag challenges must start with a clear prompt – what are you asking users to do or be a part of? This prompt must be balanced with a clear invitation for creative interpretation. People want to participate because of the opportunity for creativity, self-expression, and recognition. Keeping the balance between intention and freedom for users is the key to virality when having users participate with your brand on TikTok. 

  • Finessing Brand Integration – There is a balance between brand integration and being delicate with users about brand inclusion. The main point is not to be too aggressive with brand messaging or inclusion, as this can decrease virality. You want to include just enough drive KPI (key performance indicators) while keeping it fun and lighthearted. NYX Cosmetics’ #ButterGlossPop, for example, promoted their best-selling “Butter Gloss Lips Gloss” with a song that users could relate with and dance to – all while swiping on the lip gloss to a fancy beat. 
  • Music Selection – Choosing the right music for a challenge is paramount to success. Music is so vital to a TikTok challenge that it can make or break it, even if everything else is spot on. Other platforms, music is not necessarily considered a huge deal, but on TikTok, it’s the powerhouse to virality and engagement. Ideally, you want to create each second count within the 15-second track, making it clear what people are supposed to do and inspire the user’s imagination. 
  • Influencers – While not necessarily needed for smaller brands and businesses, influencers can have a significant impact on the success of a hashtag challenge. The primary role of the influencer is to model the challenge and inspire people to participate. Many think that reach (the number of people that a video reaches) is the only focus of a notable challenge when utilizing an influencer, which is not the case.

The media buy (paid advertising strategy) coupled with the challenge the influencer brings is the way to jumpstart virality and notoriety. Choose a group of influencers within your market, industry, or location to speak to your brand’s different demographic segments. Doing so will increase affinity with the different personalities of your brand’s demographics and capture the energy of the challenge in many different variations.

If you are interested in learning how we can help you expand your online presence or have questions regarding Digital Marking, give the professionals at CPS a call. Our team of staff is locally employed, in-house, with a dedication to detail. 

Creative Programs and Systems, open Monday – Friday from 9 am to 5 pm (810) 224-5252. 

Google’s May 2020 Core Update Brings Substantial Volatility Spikes in SERPs

On May 4th, Google started its first day of a several week rollout initiative for its new core algorithm update. There have now been two core updates since 2020, the first one being in January. Both updates have been substantial with significant moves in website search engine placement ranks (SERPs) in nearly all industry verticals.

While January’s update only produced an average of 8 volatility points, a few days after the May 4th rollout, SERPs saw volatility rates from 9 to 9.4 points. Thus, the May 4th core update seems to be significantly more substantial and more influencing of SERPs and their positions. Broad core algorithm updates are designed to bring about noticeable changes within all search results across all countries and languages. We can only really know the full impact of the updates influence several weeks after the process has begun.

The coronavirus added another layer of intense SERP fluctuation as search volume was dramatically affected in nearly all industries due to the nationwide stay-at-home orders and mandated non-essential business shutdowns. We expected to see user queries related to travel, tourism, live events, restaurants, etc., to be significantly down. Not surprisingly, many of the category’s volatility did just that.

Unfortunately, this update’s highest impact has occurred across several industries that were already affected by the pandemic. The most influenced categories are Travel, Real Estate, Health, Pets & Animals, and People & Society – this is for both desktop and mobile searches. The top verticals with the best SERP performance are News, Business & Industrial, Online Communities, Arts & Entertainment, and Health. The biggest winner of these is the news industry. As everyone has been shut-in for quarantine and fixated on the latest pandemic updates, it’s no surprise that news outlets have come out on top.

On the other end of the SERP coin, websites that services and orchestrate travel and events have dropped to the bottom of the search volume barrel. When you’re locked in your home with limited options for essential services, your last thought is that vacation or trip you want to take. 

What can you do if your site has been negatively affected?

May 18th marked the last day of completion for the update and the following weeks will allow us to assess the full extent of the changes that have taken place. It’s important to review your Google Analytics (website traffic), to see if there have been any significant changes to your site traffic in May.

Keep in mind that negative ranking does not always indicate that something is wrong with your website. However, in case it does, Google offers a list of questions to consider if the core update has adversely impacted your site. Visit  https://searchengineland.com/google-advice-on-improving-your-sites-ranking-for-future-core-ranking-update-320184 for more information. If you have seen a noticeable drop in traffic in the month of May, it is beneficial to read this article prior to making any website changes.

If you need assistance in improving your website and increasing your digital footprint and marketing, we are here to help! Our team of staff is locally employed, in-house, with a dedication to detail. Call Creative Programs and Systems; open Monday – Friday 9 am to 5 pm (810) 224-5252.

Affordable Ways to Market in the Digital Landscape

There are many digital marketing activities that can expand your brand’s presence and increase your visibility online. The most recognizable way to increase your brand’s search authority (non-digitally) is television, radio, billboards, and direct mail. However, these channels tend to be unaffordable for most small businesses. Below is a list of alternative marketing avenues that can create brand awareness at affordable prices.

  1. Remarketing – Is when display or text ads are shown to a user after they have visited a website. Remarketing ads are usually called “the walking billboard” and can be a great way to maximize your brand exposure without spending a fortune. 

2.      Social Media – Facebook is the 2nd most popular website in the world, with billions of logins every day; it just makes sense to get in front of this audience. The cost-per-click (CPCs) are significantly less expensive than Google search ads and can be highly effective in growing your brand, website traffic, and followers. 

3.      Webinars – Are a great way to feature your expertise to your prospects and can be very informative. They also allow you to connect with your audience in a way that cannot be done with any other vehicle. Webinars can later be used for social posts or advertising campaigns. 

4.      Email Marketing – Email is still a very powerful medium in today’s digital marketing world and is an excellent way to communicate with your customers. The good thing is that it is still relativity cheap to send out thousands of emails and strengthens customer loyalty.

As mentioned, there are many other types of traditional marketing strategies that a small business owner can partake in to expand their brand recognition. Still, they are typically cost-prohibitive and hard to track in terms of ROI. The digital marketing channels mentioned above are an excellent way to grow not only your digital footprint but also your customer base at affordable prices. 

If you are interested in learning how we can help you expand your online presence, or if you have questions regarding Digital Marking, give the professionals at CPS a call. Our team of staff is employed locally, in-house, with a dedication to detail.

Creative Programs and Systems, open Monday – Friday from 9 am to 5 pm (810)224-5252.

How We Can All Help During COVID-19

COVID-19 has forever changed the U.S. and the world. Even though these current times may seem isolating and somewhat distressing, we can still help our fellow friends and family members. Our state and local community patrons could use our help too.

Here are several ways we can all help:

For Michigan:

The COVID-19 Community Response Fund: Hosted by United Way in partnership with corporate, nonprofit, and foundation entities. This fund will allow you to rapidly deploy resources to community-based organizations that are offering emergency relief to families and individuals in need within the southeastern Michigan areas. Learn More.

Become a Michigan Medical Volunteer: If you are a qualified health professional or related to the health industry, Michigan could use your help. If you are willing to support Michigan’s efforts in volunteering, go to Michigan.gov  to complete your registration. The state does not guarantee positions for any medical personnel, but they will contact you should the need arise.

CDC Foundation: The CDC Foundation Supports the critical health protection work of the Centers for Disease Control and Prevention. The CDC Foundation is raising emergency response funds to enable the CDC to conduct its responses to COVID-19. Learn More.

For Your Local County:

The American Red Cross: Due to the cancellation of blood drives, the American Red Cross faces severe blood shortages and could use your donation. Call 1-800-RED-CROSS to find a local donation site. Go here to learn how you can help.

Local Food Banks: People more than ever before are at risk for hunger due to this pandemic. Most school districts are continuing their breakfast and lunch programs, which disperses food to children who qualify even while school is closed. Local food pantries are available in almost every county. Go here to find one near you. https://ampleharvest.org/find-pantry/

Reach Out: We could all use a pick-me-up, especially during these times, and a personal phone call can go a long way in cheering someone up. So, pick up the phone and make that call!

Michigan and the United States may be reaching the peak of the outbreak, but our job as caring human beings has just begun. We can do this, and a little help can go a long way!

Digital Marketing Remains Influential During the Covid-19 Outbreak

The coronavirus continues to spread worldwide, causing panic and uncertainty for everyone as we deal with the pandemic. With health and safety remaining a top concern during this time, people continue to stay home and avoid commuting to work and going to stores, restaurants, and other public places. Customers are now secluded to their homes, spending more time on their computers and phones than ever before.
 
In-store foot traffic has almost completely disappeared, which is why digital marketing may be the best answer to business advertising options. According to this article, businesses and brands that are e-commerce based will most likely do better than traditional brick-and-mortar companies. As many of us are working from home, our shopping habits will start to develop into more online-based buying patterns that could stay with us even after the pandemic.
 
Online retailers and marketers need to use proper tools, knowledge, and strategies to meet customer expectations effectively. As the pandemic continues to change elements of our life daily, your marketing team must also be ready to act quickly when new obstacles come into this unstable business environment.

Working from Home Remotely – What You Need to Know

The ability to work remotely outside of the office has been obtainable for a few decades; however, this technology has become more mainstream in today’s work society. Employers are finding it easier to allow their employees to work remotely as they discover it’s relatively simple to set up remote access with only a computer and internet connection.

Many corporations have continued to grow with the acceptance of remote positions available. Although this technology is still a new concept to many, some may find it intimidating. Consulting with a professional can make this process much simpler.

Using a VPN Connection

A VPN (virtual private network) is a standard component within remote access solutions.  A VPN allows remote users to establish a secure connection within a computer network. It functions by using a public network (typically an internet connection) to connect remote sites. Virtual connections are then routed from a company’s private network or a third-party security service provider to users of the system.

Private data can be transmitted across unknown networks without the worry of a security breach within a company’s internal data or assets. A VPN connection is initiated by a remote user logging into a corporate server and then confirming details based on the security information provided by either a password, IP address, or SSL certificate.

Using Remote Desktop Applications

Another option that allows for remote access is third-party software programs specializing in remote technology. This software is designed for virtually accessing your work computing equipment. There are many companies online that offer software downloads with security options and additional features.  However, it is best to consult with an IT professional when considering software options for your company’s needs. Consulting with a professional will ensure that the correct security features are properly integrated and installed within your company’s infrastructure.

Creative Communications

One disadvantage of working remotely can be the lack of face-to-face interaction that is present in an office atmosphere. Having the right technology installed can overcome this obstacle and offers enormous benefits. Video conferencing technology has become a great tool to reincorporate the human element of working remotely. Scheduling daily or weekly video calls to see your colleagues can help boost productivity and morale. As discussed previously, there are many third-party software applications to make life easier when working remotely.  However, it is advised to speak with an IT consultant before installing any remote applications to your infrastructure.

Creative Programs and Systems is an all-inclusive tech company that specializes in Custom DevelopmentManaged IT Services, and Digital Marketing.  All work is done in-house. We never outsource services from custom server builds and workstations, custom software programming, and phone app development, to search engine optimization and paid advertising, our professionals provide results.  For more information on CPS, check out our website at https://www.cpsmi.com.



Working Remotely During the COVID-19 Outbreak

With the recent news of the coronavirus, state officials have asked companies to allow their employees to continue their work remotely from home (if possible), to lessen the spread of the highly contagious illness. Many businesses are heavily dependent on technology and the use of computers, so working remotely for many companies can be effective with the right tools and plans in place. In this article, Stanford employees address several helpful tips on how to work from home effectively during this time of crisis. Although this article mentions this for Stanford specifically, most of the context can apply to any business that will allow remote connection. Helpful tips that you will find include getting approval, using the right software applications for remote access (VPN), phone forwarding, and more.

Inventor of Copy and Paste Function Dies

Inventor Larry Tesler has passed away, but his name will always have great importance in the computer technology milestones for making computers “user-friendly.” In 1961 he went to Stanford University as many other well-known computer engineers such Bill Hewlett, Dave Packard, Larry Page, and Sergey Brin had attended as well. He developed the copy/cut and paste function in the 1970s that’s is now so widely known with those who work with computers every day.
 
Read more about similar computing inventions here. Other significant computer-related breakthroughs were email and the first ball-mouse, both developed in the 1960s – 1970s. There is no question that we have come a long way since the first keyboard commands, email, and computer mice. Ironically enough, what seems like a breakthrough in revolutionary technologies today (virtual reality, blockchain applications, and 5G mobile technology) will be comparable to the first computer mouse in the 1960s within a few decades!

It’s Been 9 Years Since Google Unleashed the First Panda Algorithm Update

Monday, February 24th marked the 9-year anniversary that Google unleashed the first Panda algorithm update. On February 24th, 2011, the Google update – later known as Panda, rocked the SEO world. Highly regarded as one of the most significant algorithm updates in the history of Google, the Panda update drastically changed the SEO landscape and how Google deems a website (and page) to be relevant in search results.

According to this article from Search Engine Land, 12% of Google’s search results were drastically changed on that cold day in 2011. Google made it clear in the SEO space that they aimed to drop sites that had “low quality” and “shallow” content. The change had a significant impact on a lot of sites making money and relying on organic traffic as their bread-and-butter.

In fact, Google used to run Panda updates quite frequently during that period. The aim was to hit new websites (several times) that didn’t fit into the new standards of how Google qualified useful sites and quality content. As Google kept running the Panda algorithm over questionable or low-quality sites, their rankings would drop lower and lower – eventually making a low-quality site become “unsearchable.” Now, Panda is a part of the core ranking algorithm and Google does not run standalone updates for Panda anymore.

One of the main things that Panda ended up influencing was how website owners approached their site structure and wrote content for their pages. It forced website owners to not focus on keywords and dubious ranking strategies (grey/black hat SEO) to manipulate Google’s ranking factors. Website owners and content creators now had to take the emphasis off ranking strategies and more on quality, original content, and user experience.