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On July 18, 2024, a major disruption hit computer systems worldwide, affecting large corporations, small businesses, government offices, and various organizations due to the simultaneous failure of two critical IT infrastructure components. This global paralysis originated from a significant outage in Microsoft’s Azure cloud platform that occurred that night.

The following morning, a problematic update from CrowdStrike’s security software further exacerbated the situation, sending Windows-operated computers into continuous reboot cycles. Frank X. Shaw, a spokesperson for Microsoft, acknowledged that the CrowdStrike update was to blame for the widespread downtime of Windows systems, and the company was actively aiding customers in recovery efforts.

The outage had extensive repercussions:

• The FAA reported significant disruptions, with major airlines like United, American, Delta, Spirit, and Allegiant grounding flights, affecting thousands globally as cancellations persisted into Friday evening.
• At hospitals such as CommonSpirit Health, a network of 150 hospitals across 24 states, systems were down, showing blue screens and halting essential healthcare operations.
• Commercial and manufacturing sectors also saw severe impacts, with Tesla shutting down production in its California and Nevada facilities and Starbucks experiencing interruptions in their mobile ordering system.
• The outage caused significant delays at US border crossings, affecting thousands of travelers and commuters.
• State departments like Texas Public Safety and New York’s DMV reported closures and operational delays, significantly disrupting daily transactions and services.

This incident has been dubbed the most extensive IT outage in history, highlighting the critical reliance on technology in modern infrastructure and exposing vulnerabilities in the global digital networks. The outage has led to significant frustration among users and left businesses seeking solutions.

Root cause of the incident:

• Compatibility Issue: The primary issue was a compatibility problem between the Windows update and a kernel-level driver used by CrowdStrike’s security software.

• Kernel-Level Driver Conflict: The kernel-level driver is critical for deep system monitoring and protection, but its low-level access means any issues can cause significant system instability. When the Windows update was applied, it introduced changes that were incompatible with the existing version of the CrowdStrike driver.

• Critical System Crash: This incompatibility led to unexpected system behavior, resulting in critical system crashes (BSOD). The crash occurred because the driver attempted to perform operations that the updated Windows kernel no longer allowed.

• Widespread Deployment: The issue was exacerbated by the automatic and widespread deployment of the Windows update across numerous devices. As many systems received the update simultaneously, the impact was immediately felt on a large scale.

• Delayed Detection: Initial signs of the problem were not immediately linked to the update, causing a delay in identifying the root cause. Once identified, a coordinated effort between Microsoft and CrowdStrike was necessary to develop and deploy a fix.

Moving forward; recommended steps for software updates:

• Conduct thorough software testing to identify bugs.
• Perform tests on various types of machines.
• Implement a gradual rollout with smaller user groups to monitor for adverse effects.

The recent outage that paralyzed global infrastructure serves as a stark reminder of our deep reliance on technology and the intricate vulnerabilities that come with interconnected digital systems. It highlights the urgent need for robust cybersecurity measures, diligent software testing, and cautious deployment strategies to mitigate risks and ensure stability. As we move forward, it is crucial for businesses, users, and technology providers to learn from these incidents, adapting and strengthening our systems to prevent future disruptions of this magnitude.

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Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com

Creating an effective digital marketing strategy is essential for businesses looking to thrive in the digital age. This step-by-step guide will walk you through the process of developing a strategy that not only reaches your target audience but also drives engagement and conversions.

1. Define Your Goals

Start by defining clear, measurable goals. Are you looking to increase brand awareness, generate leads, boost sales, or improve customer retention? Setting specific objectives will help you tailor your strategy and measure its success.

2. Understand Your Audience

Knowing who your audience is and what they want is crucial. Create detailed buyer personas by gathering data on your customers’ demographics, interests, and online behavior. This will help you craft messages and offers that resonate with your audience.

3. Analyze Your Competitors

Understanding your competitors’ strategies can provide valuable insights. Analyze their online presence, marketing tactics, and customer engagement. Identify their strengths and weaknesses, and look for opportunities where you can outperform them.

4. Choose the Right Channels

Select the digital marketing channels that align best with your goals and audience. This might include social media, email marketing, SEO, content marketing, PPC advertising, and more. Consider where your audience spends their time and how they prefer to consume content.

5. Create Engaging Content

Content is at the heart of digital marketing. Develop a content strategy that aligns with your brand voice and appeals to your audience. This can include blog posts, videos, infographics, podcasts, and more. Ensure your content is informative, engaging, and provides value to your audience.

6. Leverage Marketing Technology

Utilize digital tools and platforms that can help streamline your marketing efforts. Tools for automation, customer relationship management (CRM), analytics, and content management can enhance efficiency and provide deeper insights into your campaigns’ performance.

7. Optimize for SEO

Search Engine Optimization (SEO) is essential to increase visibility and drive organic traffic to your website. Optimize your content with relevant keywords, improve site speed, ensure mobile-friendliness, and build quality backlinks to enhance your search engine ranking.

8. Monitor and Adjust

Digital marketing is dynamic, so it’s important to continuously monitor the performance of your campaigns. Use analytics tools to track metrics like traffic, engagement, conversion rates, and ROI. Regularly review and adjust your strategies based on these insights to optimize performance.

9. Stay Updated

Digital marketing trends evolve rapidly. Stay informed about the latest trends, tools, and best practices. Attending webinars, subscribing to industry publications, and participating in relevant forums can keep you updated and ready to adapt to changes.

10. Evaluate and Refine

At the end of each campaign or periodically throughout the year, evaluate the overall performance of your digital marketing strategy. Look at what worked, what didn’t, and why. Use these learnings to refine your approach for future campaigns.

By following these steps, you can develop a digital marketing strategy that not only meets your business goals but also engages and grows your customer base in an ever-changing digital landscape.

Let CPS do the heavy lifting for you! Contact us to schedule a consultation and elevate your business to new heights.

Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com  

Cloud storage services like Google Drive, OneDrive, Dropbox, and Nextcloud provide easy access to files from any device. They differ in features and benefits, and selecting the right one depends on the users specific needs.

Google Drive is highly integrated with Google’s ecosystem, offering 15GB of free storage shared across Google services. It is popular for its ease of use, integration with Android, and compatibility with third-party apps like WhatsApp. Recent updates have improved its interface and functionality, particularly in file searching and organization. It supports fast data transfer speeds and has paid plans starting at $2 per month for 100GB. Despite these benefits, it lacks some advanced features such as password-protected sharing and comprehensive PDF tools.

OneDrive is closely integrated with Microsoft 365 and Windows, making it ideal for users deeply embedded in Microsoft’s ecosystem. It offers 1TB of storage with Microsoft 365 subscriptions and features enhanced security options like Private Vault and password-protected links. The user interface has been revamped to match modern aesthetics and functionalities. Although it starts at a similar price point to Google Drive, its performance can lag, particularly in upload and download speeds.

Dropbox stands out with its robust feature set and excellent app integration. It offers advanced productivity tools and collaboration features, including Dropbox Paper for document collaboration, similar to Google Docs. It has a comprehensive Photos tab for media management and offers the Essential plan at $20 per month, which provides 3TB of storage and various file management tools. Despite its higher cost, Dropbox does not offer backup options for device settings.

Nextcloud differentiates itself as a self-hosted solution, offering greater control over privacy and security, making it attractive to startups and businesses wanting to manage their cloud storage. It provides a suite of collaboration tools and can be hosted on personal or office hardware. Prices start at 37.49€ per user per year for the basic 100-user package, but setting up and maintaining the service can be complex.

Still Not Sure Which Cloud Service is Best for You?

Each service has its advantages: Google Drive for seamless integration with Google apps, OneDrive for its deep Microsoft 365 integration, Dropbox for its extensive features and collaboration tools, and Nextcloud for those needing a self-hosted option with heightened security. The best choice depends on your individual or organizational needs and the preferred technological ecosystem. Contact the IT experts at Creative Programs and Systems to schedule a consult to learn more!   

Problem Solving Your IT Questions and Needs for Over 30 Years! Contact Us Today!  

Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com

In the dynamic landscape of the digital age, businesses must adapt swiftly to remain competitive and relevant. As we navigate an ever-evolving digital environment, it’s crucial to adapt and embrace the changes that come with digital technology. This transformative journey can significantly amplify a business’s digital footprint and enhance its capabilities, creating many opportunities for growth and innovation.

Revamping Your Website

A website often serves as the first point of contact between a business and its potential customers. In today’s digital world, user experience and accessibility are paramount. Revamping your website to be more intuitive, responsive, and mobile-friendly can drastically improve customer interactions and satisfaction. Consider incorporating modern design elements, streamlined navigation, and interactive features to engage visitors effectively. This is not just about aesthetics; it’s about creating a functional space that resonates with users and drives conversion.

Integrating E-Commerce Functionality

E-commerce is no longer just an option; it’s necessary for retail businesses aiming to thrive in the digital marketplace. Integrating robust e-commerce functionality into your website can transform your business into a 24/7 operation, allowing customers to browse, shop, and make purchases at their conveniently. This integration involves secure payment gateways, customer data protection, and an efficient logistics framework to ensure a seamless shopping experience. By enabling customers to shop online, businesses can expand their reach beyond geographical limitations and tap into a broader market.

Harnessing the Power of Social Media

Social media is a powerful tool for businesses to increase their digital presence, engage with customers, and promote their brand. Platforms like Facebook, Instagram, LinkedIn, and X (formally Twitter) offer unique ways to interact with audiences through content sharing, advertisements, and direct customer engagement. These platforms can help businesses stay connected with their audience, gather valuable customer insights, and boost brand visibility. Moreover, social media can be a cost-effective marketing tool, providing a high return on investment when strategies are applied thoughtfully.

Embracing Digital Transformation

Digital transformation involves the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. It’s about more than just upgrading your IT infrastructure; it involves rethinking old operating models to be more agile, lean, and innovative in your approach. This could mean adopting cloud computing, leveraging data analytics, or implementing AI-driven processes to improve operations.

Utilizing Digital Tools to Simplify Operations

Adopting digital tools can streamline operations, reduce costs, and enhance productivity. Tools like customized customer relationship management (CRM) systems, inventory software, business applications, and automated marketing platforms can help manage day-to-day activities more efficiently and accurately. These tools also enable businesses to maintain a consistent brand message across all digital platforms and touchpoints, which is vital for building customer trust and loyalty.

By embracing and integrating today’s digital technology, companies can enhance their digital footprint, streamline operations, engage customers more effectively, and open up new revenue streams. The journey towards digital transformation may seem daunting, but with the right strategies and tools, it is undoubtedly a promising path to sustaining growth and success in a digitally dominated world.

Not sure where to start? Creative Programs and Systems can help; contact us for a free, no-obligation consultation today!

Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com

Microsoft has announced it will end support for Windows 10 in October of 2025. Also, note that Microsoft has limited Windows 11 compatibility with newer hardware – thus, many computers will need to be completely replaced rather than upgraded!

We can help plan device upgrades or replacements and safely migrate your data and applications.

Schedule a consultation with our IT experts today!

Running an unsupported operating system is a security risk and will result in losing compliance with many standards, such as NIST, HIPPA, and PCI. These standards require that you use up-to-date software to protect your data from cyberattacks. If you’re not running Windows 11 or your system is not compatible with Windows 11, you’ll get an annoying pop-up error like the one below, and it won’t go away.

Preparation is critical; the time to start planning and budgeting for this transition is now!

Not sure where to start? Nor have the time to deal with this? We’re here to help!

View additional Microsoft compatibility details here:

AMD Based Systems

or

Intel Based Systems

We Make IT Easy!

Learn More About Our:

         Managed IT Plans              Computer Consulting Services

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Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com

In the digital age, cybersecurity has emerged as a critical concern for businesses of all sizes. Small to medium-sized businesses (SMBs), in particular, often find themselves in the crosshairs of cybercriminals due to perceived vulnerabilities in their security systems. However, with the right strategies and awareness, SMBs can effectively protect themselves from the myriad of cybersecurity threats lurking online. This article explores the critical cybersecurity threats that businesses face today and offers practical advice on safeguarding against them.

The Most Common Cybersecurity Threats

1. Phishing Attacks: One of the most prevalent threats, phishing scams, involves fraudulent attempts to obtain sensitive information by disguising it as a trustworthy entity in an electronic communication. These attacks often lead to unauthorized access to critical business data.

2. Ransomware: This type of malware blocks access to a computer system until a ransom is paid. For businesses, this can mean significant downtime and loss of critical data.

3. Insider Threats: Sometimes, the threat comes from within, whether intentionally by disgruntled employees or unintentionally through negligent use of IT resources.

4. DDoS Attacks: Distributed Denial of Service (DDoS) attacks overwhelm a system’s resources, rendering it inoperable and disrupting business operations.

Practical Tips to Enhance Your Cybersecurity

Implement Strong Password Policies: Encourage the use of complex passwords and the regular updating of passwords across your organization. Consider implementing multi-factor authentication (MFA) for an added layer of security.

Regularly Update and Patch Systems: Ensure that all software and operating systems are updated with the latest security patches. Cybercriminals often exploit vulnerabilities in outdated software to gain unauthorized access to systems.

Educate Your Employees: Human error is one of the leading causes of cybersecurity breaches. Regular training sessions can help employees recognize and avoid common cyber threats, such as phishing and social engineering attacks.

Backup Your Data: Regular backups of critical data can be a lifeline in the event of a cybersecurity incident. Ensure that backups are stored securely and are easily retrievable when necessary.

Invest in Security Software: Utilize reputable antivirus and anti-malware solutions to provide real-time protection against threats. Firewalls should also be used to control incoming and outgoing network traffic based on an applied rule set.

Develop a Response Plan: Having a cybersecurity incident response plan can significantly mitigate the damage of a breach. Ensure that your plan includes steps for containment, eradication, and recovery, as well as communication strategies for internal and external stakeholders.

Seek Professional Computer Help: Perhaps the most crucial advice for SMBs is to seek professional help when it comes to cybersecurity. Partnering with IT security professionals such as CPS can provide access to expert advice, advanced security tools, and ongoing support to protect your business from cyber threats. Our technicians can conduct regular security assessments, implement robust cybersecurity frameworks, respond to incidents, and more.

Cybersecurity is not a one-time effort but an ongoing process that requires vigilance and adaptation to new threats. For SMBs, the challenge of cybersecurity can seem daunting, but by taking proactive steps and seeking professional IT assistance, it’s possible to create a secure digital environment for your business. Protecting your company from cyber threats not only safeguards your data and financial assets but also preserves the trust and confidence of your customers.

Need help filling in the gaps in your cybersecurity? Our dedicated team can help! Contact us today for a free consultation.

Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com

In an era where technology dictates the pace of business, custom software has emerged as a cornerstone for companies aiming to carve out a competitive edge. Unlike off-the-shelf solutions, custom software is tailor-made to fit the unique requirements of your business, promising not just an improvement in efficiency but also a significant boost in growth. This article reviews how software development can be leveraged to meet specific business needs, streamline operations, and propel your business forward.

Understanding Customized Software

Custom software is designed and developed to cater to the specific demands of a business or an organization. It’s a bespoke solution that perfectly aligns with your operational workflows, customer engagement strategies, and long-term business goals. Unlike generic software solutions that cater to a broad audience with varied needs, custom software is a precise tool crafted to address your unique challenges and objectives.

CPS offers customized software development services for websites, CRMs, business and barcode applications, inventory management systems (or ERPs), general programming changes and updates, and more.

Key Benefits of Custom Software for Your Business

Tailored Solutions

The most significant advantage of custom software is its ability to be perfectly tailored to the needs of your business. It accommodates your business processes rather than forcing you to adjust your workflow to the software, ensuring a seamless integration into your operations.

Scalability and Flexibility

Custom software grows with your business. It’s built to be scalable, accommodating growth and changes in your business strategy. This flexibility allows for modifications and enhancements without a complete overhaul, ensuring longevity and adaptability.

Competitive Advantage

Custom software can provide you with a competitive edge by offering unique features unavailable to your competitors. It supports the creation of innovative ways to serve your customers, differentiate your offerings, and streamline your operations.

Cost-Effectiveness Over Time

While the initial investment in custom software may be higher than purchasing off-the-shelf products, the long-term benefits often outweigh these initial costs. Custom software eliminates the need for multiple software licenses and reduces dependency on disparate systems, leading to maintenance, upgrades, and licensing cost savings.

Enhanced Security

Custom software can be more secure than standard solutions, as it’s less likely to be targeted by hackers due to its unique configuration. Additionally, custom solutions allow for the implementation of specific security measures tailored to your business’s needs and vulnerabilities.

How Custom Software Improves Efficiency and Drives Growth

Streamlining Operations

Bespoke software can automate routine tasks, reduce manual errors, and ensure that resources are allocated efficiently. This streamlining of processes frees up your team to focus on more strategic tasks, directly impacting productivity and operational efficiency.

Data-Driven Decisions

With custom software, businesses can harness the power of data analytics to gain insights into customer behavior, operational bottlenecks, and market trends. These insights enable informed decision-making, helping to drive strategy and growth.

Enhancing Customer Experience

Personalized software allows for the creation of personalized user experiences, fostering loyalty and increasing customer satisfaction. Whether through tailored communication, brand offers, or seamless service delivery, bespoke software can significantly enhance how you engage with your viewers and clientele.

Facilitating Innovation

Custom software provides the flexibility to experiment and innovate, enabling businesses to explore new markets, offer unique services, or improve existing products. This ability to quickly adapt is crucial in maintaining relevance and competitiveness in a rapidly changing market.

Personalized software is an investment in your business’s future. With tailored solutions that grow with your company, custom software improves operational efficiency and provides a solid foundation for sustained growth. Software is not just an acquired tool but a strategic asset that can differentiate your business in the marketplace, enhance customer relationships, and drive it toward its long-term objectives. Whether you’re looking to solve a specific problem, improve efficiency, or seize a new opportunity, customized software systems tailored to your needs can be the catalyst that propels your business to new heights.

For software designed for your business needs, contact CPS for a free, no obligation consultation.

Founded in 1994, Creative Programs and Systems delivers professional results for all your computer needs. We design, create, and code various custom software programs and websites. Additionally, we offer superior digital marketing services, including enhanced Search Engine Optimization (SEO) and paid advertising. We also repair and support commercial computer infrastructure, build custom systems and servers, and provide secure data backups. Need assistance or want to learn more? Call (810)224-5252 or email info@cpsmi.com us!

Written by the digital marketing team at Creative Programs & Systems: www.cpsmi.com